Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions.
Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.
Job Description
Are you a passionate customer service professional who thrives on delivering high-quality solutions in a dynamic and rewarding environment? We’re seeking confident individuals to join our team and make a real impact.
As a Customer Service Representative, you’ll be the friendly voice assisting with parking infringement enquiries—providing accurate, courteous, and informative support to help customers navigate challenging situations. If you enjoy problem-solving, interpreting regulations, and offering clear guidance, this is the role for you!
Key Responsibilities:
Acting in accordance with policies, procedures and legislative requirements (i.e. privacy) to provide professional, accurate and timely customer service to the public and clients predominantly relating to the processing of infringements and permits
Facilitate the clearance of debts by providing relevant payment options for finalisation of infringement notices, and encouraging customer payments through all relevant payment options
Advising the public of their rights and obligations under the relevant Acts
Providing advice in relation to Council processes to members of the public, financial counsellors, caseworkers, solicitors, police officers, and council staff
Accurate data entry of call summary into the CRM to create case history after each call
Desired Skills and Experience
What we are looking for:
Strong Customer Service orientation
Good communication skills both written and verbal
Professional approach and good phone manner especially when dealing with the difficult or distressed clients
Well-developed negotiation, problem solving and decision making skills
Ability to use multiple computer systems simultaneously
Energetic and enthusiastic with an ability to work autonomously
