About Orikan
Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions.ย
Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.ย
Are you ready to make a real impact in your community while growing your career in a dynamic, supportive environment?
At Orikan, our Customer Service Team is the heartbeat behind three essential services:
๐ Residential ePermits
๐
ฟ๏ธ Meter Support
๐ฑ PayStay โ our digital parking payment app
ย
We work collaboratively to deliver exceptional outcomes for our customers, all while upholding federal, state, and local government laws and policies. If you thrive on adaptability, multitasking, and proactive problem-solving, this is your kind of workplace
๐ What Youโll Be Doing
- ๐ Provide professional, accurate, and timely support via phone and email
- ๐งญ Guide the public on their rights and responsibilities under relevant legislation
- ๐ค Offer expert advice to a wide range of stakeholders โ from financial counsellors to council staff
- ๐ Keep detailed records and call summaries in our CRM system
- ๐ป Process applications using internal software, following structured procedures
๐ Who Weโre Looking For
Youโre a natural communicator with a customer-first mindset and a knack for staying cool under pressure.
About You:
โ
A strong, solution-oriented work ethic
๐ค A genuine team player who collaborates effectively and supports colleagues to achieve shared goals
๐ Enthusiasm for contributing to a high-performing, positive team culture
๐ Availability across MondayโSaturday (6amโ9pm) and Sunday (8amโ8pm)
๐ High attention to detail
โ๏ธ Excellent written and verbal communication skills
๐ฌ A professional, empathetic phone manner โ especially with distressed or challenging callers
๐ง Sharp negotiation, problem-solving, and decision-making skills
๐ฅ๏ธ Confidence using multiple computer systems at once
โก Energy, enthusiasm, and independence
๐ Initiative and a self-starting attitude
๐ง Previous call centre experience (highly regarded)
ย
๐ Whatโs In It For You?
๐ Location: South Wharf, Melbourne
๐ Purpose-Driven Work: Help make communities more liveable through smarter mobility and parking equity
๐ Career Growth: Pathways to 2IC, Team Leader, Correspondence & Client Services roles, and more
๐ Supportive Benefits:
- 12 weeks of company-paid parental leave
- Employee recognition program
- Values-led culture with a collaborative team
- Discounted parking at DFO South Wharf
- Flexible work arrangements after probation
ย
๐กย Next Steps:ย
Ready to bring your passion and purpose to Orikan? Apply now and be part of something bigger!
