Support Representative – Parking Services (Technical Service Desk)
12/03/2026
12/04/2026
Permanent - Full Time
Albany, Auckland
Call Centre and Customer Service
About Orikan
Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions.
Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.
Job Description
Are you passionate about delivering great customer experiences and enjoy being the first point of contact for people who need support? Orikan is looking for a Support Representative to join our growing team in our Albany office.
This is an exciting opportunity to be part of a customer‑focused organisation that delivers essential services and innovative technology solutions. You’ll play a key role in supporting our customers, working closely with internal teams, and contributing to a positive, solutions‑driven environment.
About the role
As part of Orikan’s Parking Services technical support team, you’ll act as the first point of contact for system, service and customer enquiries. You’ll diagnose issues, follow established support processes, manage tickets accurately, and see issues through to resolution or escalation.
You’ll work closely with the wider service desk and internal technical teams to support essential, customer‑facing systems operating in live environments.
This is a full‑time, on‑site role based in Orikan’s North Shore, Albany Office.
Desired Skills and Experience
What we’re looking for
Technical & support capabilities
Clear, calm and professional communication with customers and stakeholders
Strong problem‑solving and troubleshooting mindset in a technical environment
Ability to follow defined service desk processes and document accurately in ticketing systems
Ownership of incidents through to resolution or escalation
Comfortable working on‑site, full‑time in a structured support role
Reliable, resilient, and able to manage volume in a live support environment
Availability for staggered start times, shift work, and participation in an on-call roster.
Behavioural attributes
Team‑oriented and collaborative within a technical support desk
Responsive and accountable, with a strong sense of ownership
Learns systems and processes quickly and applies feedback
Brings positive energy and a customer‑first service mindset
Experience in Level 1 service desk, technical support, contact centre, or operational support roles will be highly regarded.
Exposure to supporting live systems or essential services is advantageous but not essential.
Why join Orikan?
Competitive salary aligned to the technical support market
Be part of a dedicated Parking Services technical support team
Structured service desk environment with clear processes
Opportunities to build technical capability and progress your career
Supportive, professional and collaborative workplace
If you’re looking for a hands‑on technical support role where your troubleshooting skills and service mindset make a real impact every day, we’d love to hear from you.
👉Apply now to join Orikan as a Support Representative – Parking Services!
